Unit 21 Small Business Enterprise
The unit is for identifying management performance and their impact on small business enterprises. The study would focus on different changes in the performance level. Apart from that, it would also look for development as well as the expansion of this kind of business. Further, it would draw together various related topics and allows learners to identify different plans and business objectives for incorporating proposed organizational changes. It must be ensured that all the discussions would be based on the hospitality sector. In the end, it would enable them to gather skills for improving management and overall business performance for the future aspect.
Learning outcomes
1 Be able to investigate the performance of a selected small business enterprise
The unit would investigate the level of performance within the small enterprises in which business profiles, comparative performance management, business information analysis would be analyzed. In these aspects, the study would focus on different business components, business objectives, external and internal factors, performance measurement, restrictions and constraints on the business operations, comparisons with other similar organizations regarding production, financial, marketing, sales, technology usage, and human resources. Apart from these, learners would get relevant information on different aspects such as marketing and financial information, market research, budget information, and others.
Unit 21 Small Business Enterprise
2 Be able to propose changes to improve management and business performance
From this part, learners can get vital inputs regarding different proposed management changes for improving business performance. For this, it would analyze different ways of overcoming weaknesses, maintaining existing operations, creating new opportunities, and evaluating different management personnel. In these aspects, different problem-solving strategies, different sources and professional advice, use of efficient outsourcing, debt collection, developing business strengths and market share, the significance of good consumer relationships, different areas in the niche market for further expansion, project evaluation, and research techniques would be achieved.
Unit 21 Small Business Enterprise
3 Be able to revise business objectives and plans to incorporate proposed changes
This part would evaluate different business objectives and organized business planning for future incorporation of proposed changes within operations. Within the objectives and planning, the study would analyze different aspects such as objectives structure, assessment of different objectives, developing changes in objectives, and the impact of these changes on the organizational planning. Apart from these, various business plans would be evaluated such as sales and marketing plan, financial plan, other business plans, change budgets, change in planning, forecast preparation, management system plan, evaluation, and monitoring plans for changes and performance measurement plans.
Unit 21 Small Business Enterprise
4 Be able to examine the impact of change management on the operations of the business
In the end, the study would focus on multiple impacts of changes in financial, sales, marketing, job roles, workloads, production methods, and technology usage. Apart from that, it would also be based on monitoring change effects, maintaining systems, recording the change impacts, and revising plans for future development.
Learning outcomes and assessment criteria
| Learning outcomes On successful completion of this unit a learner will: | Assessment criteria for passing The learner can: |
| LO1 Be able to investigate the performance of a selected small business enterprise | produce a profile of a selected small business identifying its strengths and weaknesses carry out an analysis of the business using comparative measures of performance |
| LO2 Be able to propose changes to improve management and business performance | recommend with justification, appropriate actions to overcome the identified weaknesses in the business analyze ways in which existing performance could be maintained and strengthenedrecommend with justification, new areas in which the business could be expanded |
| LO3 Be able to revise business objectives and plans to incorporate proposed changes | produce an assessment of existing business objectives and plans to revise business plans to incorporate appropriate changes to prepare an action plan to implement the changes |
| LO4 Be able to examine the impact of change management on the operations of the business | report on the impact of the proposed changes on the business and its personnel plan how the changes will be managed in the business monitor improvements in the performance of the business over a given timescale |
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